Refund policy

We know that homeschooling calls for prayerful decisions and careful stewardship. Every purchase represents a desire to teach your children in truth and faith, and we are grateful for the trust you place in our work. If something you ordered does not meet your expectations, we want to respond with understanding and fairness.

Before You Purchase

We work hard to make sure you know exactly what you are receiving. We provide a digital download of the first three weeks of each curriculum so you can examine the lessons in your own home and see the tone, structure, and depth of the material before making a full commitment. We also include detailed descriptions and as many photos as possible so you can view the layout, binding, and overall quality. We print only the highest-quality materials, because homeschool families deserve resources that are durable, beautiful, and worthy of the calling God has given them.

As a small homeschool publisher, our mission is to serve and strengthen families raising their children in Christ. We do not have the financial margins or infrastructure of large corporations, and each returned item affects our ability to keep producing resources for the homeschool community. For that reason, we ask for your partnership in honoring the guidelines below.

Returns

•     You may return a physical product within 30 days of the original purchase date for a refund of the merchandise cost. Shipping charges are not refundable.

•     To qualify, the product must be returned in new, resale condition: unused, unmarked, undamaged, and in its original packaging with all included parts, accessories, and inserts. We cannot refund items that show signs of wear, use, writing, folding, staining, or other alteration.

•     Items sold as a prepackaged bundle or kit must be returned complete, with every component in unused, resale condition.

Return Shipping & Packaging

•     Customers are responsible for the cost of return shipping.

•     Please package your return with care. Place the item in a sturdy box with enough padding, such as bubble wrap or packing paper, to prevent movement in transit. Do not use padded envelopes or paper mailers, which often result in bent corners or crushed edges. If your original shipping box is still in good condition, you may reuse it.

•     We recommend a trackable shipping method. We are not responsible for items lost or damaged in return transit. If a return arrives damaged due to insufficient packaging, the refund may be reduced or denied.

Defective or Damaged Items

If you received a defective or damaged item from us, email mail@jeanniefulbright.com within 60 days of the purchase date. We will gladly ship a replacement and assist you with your return.

How to Return an Item

1.   Email us at mail@jeanniefulbright.com to let us know you are returning the item.

2.   Include a copy of your order confirmation or receipt with the returned item.

3.   Use a trackable shipping method.

4.   Ship to: Jeannie Fulbright Press, Attention: Jeffrey Fulbright, 7320 McGinnis Ferry Road, Suwanee, Georgia 30024.

Refund Processing

Refunds are issued to the original method of payment after the returned product has been received and inspected. Please allow up to 14 days for processing; depending on your financial institution, the refund may take one to two billing cycles to appear on your statement.

International Orders

Our products are not offered for sale internationally at this time, so we do not accept international returns or exchanges.

If you have any questions about your return, we are here to help. Thank you for partnering with us as we seek to serve the homeschool community with integrity, excellence, and care.